At Lumiyue, we aim to provide a simple, secure and transparent checkout experience.
ACCEPTED PAYMENT METHODS
We currently accept:
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American Express
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Apple Pay
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Diners Club
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Discover
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Google Pay
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Maestro
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Mastercard
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PayPal
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Shop Pay
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Visa
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Elo
The payment methods available for your order will be displayed during checkout. Some options, including Apple Pay, Google Pay, PayPal and Shop Pay, may only appear when supported by your location, device, browser and account.
The availability of Shop Pay does not necessarily mean that Shop Pay Installments is available. Any installment option, if offered, will be clearly displayed at checkout.
PAYMENT CURRENCY AND ADDITIONAL CHARGES
The currency and final amount payable will be displayed before you confirm payment.
If your payment account uses a different currency, your bank or payment provider may apply currency conversion or international transaction fees. These fees and exchange rates are determined by your payment provider and are not controlled by Lumiyue.
Any taxes or shipping charges collected by Lumiyue will be displayed during checkout. Customs duties and import-related charges are explained in our Shipping Policy:
https://lumiyue.com/policies/shipping-policy
SECURE PAYMENT PROCESSING
Payments are securely processed through Shopify and the applicable payment provider. Lumiyue does not directly receive or store complete payment card numbers, card security codes or full digital wallet credentials.
We will never ask you to provide complete card details or card security codes by email, telephone or contact form.
DECLINED OR FAILED PAYMENTS
If your payment is declined, please check that your payment and billing information is correct, confirm that sufficient funds are available, contact your bank or payment provider, or try another payment method shown at checkout.
For security and privacy reasons, Lumiyue might not receive the specific reason why a payment was declined.
ORDER CONFIRMATION
After an order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
If you do not receive the confirmation email, please check your spam or junk folder before attempting to place another order.
REFUNDS
Approved refunds will be returned to the original payment method used for the order.
After we process a refund, the time required for the amount to appear in your account depends on your bank, card issuer or payment provider.
For complete information, please review our Refund & Return Policy:
https://lumiyue.com/policies/refund-policy
CONTACT US
For payment or billing questions, please contact us:
Email: hello@lumiyue.com
Telephone: +44 7746 367695
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
Response Time: We typically respond within 24–48 business hours.
For questions about an existing order, please include your order number. Please do not send complete card details or card security codes.